GDPR Compliance

Last updated: May 22, 2026

Our Commitment to Data Protection

gleam-spray is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR). This page explains how we comply with GDPR requirements.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you provide explicit consent for us to process your personal data for specific purposes
  • Contract: When processing is necessary to fulfill a service contract with you
  • Legal Obligation: When we must process data to comply with legal requirements
  • Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights do not override these interests

Data We Collect

We collect and process the following categories of personal data:

  • Identity data: name, title
  • Contact data: email address, postal address
  • Service data: service requests, preferences, appointment history
  • Technical data: IP address, browser type, device information
  • Usage data: how you interact with our website

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

How We Protect Your Data

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Staff training on data protection principles
  • Incident response procedures

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Service delivery and customer relationship management
  • Legal, accounting, and regulatory requirements
  • Dispute resolution and enforcement of our agreements

When personal data is no longer needed, we securely delete or anonymize it.

International Data Transfers

We primarily store and process data within the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions recognizing equivalent data protection standards
  • Binding corporate rules

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, and where feasible, within 72 hours of becoming aware of the breach.

Children's Data

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Exercising Your Rights

To exercise any of your rights under GDPR, please contact us at:

Email: [email protected]
Address: 42 Greenway Gardens, Bristol BS8 2PN, United Kingdom

We will respond to your request within one month. In some cases, we may need to extend this period by two additional months due to the complexity of your request.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: gleam-spray.com
Phone: 0303 123 1113

Updates to This Policy

We may update this GDPR compliance statement from time to time. We will notify you of any significant changes by posting the updated statement on our website with a new "Last updated" date.